SurveyTale is provided by Codas Labs, LLC. To run SurveyTale, we use the third-party service providers (“sub-processors”) below, which may process personal data that our customers put into SurveyTale. Each is bound by a written agreement that requires it to protect that data and use it only to provide its service to us. We remain responsible for them under our Data Processing Addendum.
Sub-processor What they do for us Personal data involved Location Amazon Web Services, Inc. Hosting, database, cache, file storage All customer and respondent data USA (us-east-1) Stripe, Inc. / Stripe Payments Europe Subscription billing and checkout Account owner name, email, billing details USA Hetzner Online GmbH Website and email server (run by Codas Labs) Names, email addresses, message content USA (Oregon) Functional Software, Inc. Error monitoring Technical logs that may include user identifiers USA PostHog Inc. Product analytics / session replay User id, email, name, in-app activity EU or USA Microsoft Corp. Session replay In-app activity, device data USA Google LLC / Google Ireland Web analytics Device data, pages visited USA Chatwoot Inc. In-app support chat Name, email, chat content Not yet confirmed HighLevel Inc. Customer relationship management and marketing email Name, email USA Cloudflare / Google Bot protection on forms IP address, device signals Global
Customer support conversations are handled in Tore, Codas Labs’ own support product, which uses the sub-processors listed at https://tore.ai/legal/subprocessors.
Getting notified of changes
We will update this page at least 30 days before a new sub-processor starts processing customer personal data. To be emailed when it changes, send “Subscribe — SurveyTale sub-processors” to privacy@codaslabs.com from your account email. Customers may object to a new sub-processor as described in section 4 of our Data Processing Addendum.
Questions
Contact privacy@codaslabs.com · Codas Labs, LLC, 1300 South Blvd, Suite 38821, Charlotte, NC 28203, USA.